Refund and cancellation policy

At Pittalam, we are committed to providing you with a seamless shopping experience from start to finish. This policy outlines our procedures regarding refund and cancellation to ensure your satisfaction with every purchase.

Cancellation Policy:

Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, cancellations may not be possible due to order processing.
Cancellation Procedure: To cancel your order, please contact us on pittalam.global@gmail.com
Refunds: If you cancel your order within the 24 hours of placing it, you may be eligible for a full refund. Refunds will be issued using the original payment method within 48 hours of cancellation.
Exceptions: Certain products or orders may be ineligible for cancellation, especially if they have already been shipped or customized according to your specifications. Please refer to the product description or contact us on pittalam.global@gmail.com for clarification.

Return and refund Policy:

Eligibility: We accept returns on most items within 48 hours of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Procedure: To initiate a return, please contact us on pittalam.global@gmail.com. You will be responsible for return shipping costs unless the return is due to an error on our part.
Refunds: Once your return is received and inspected, we will process your refund within 48 hours. Refunds will be issued using the original payment method.
Exchanges: If you wish to exchange an item for a different size or color, please follow the return procedure outlined above and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Please note that Pittalam reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund and cancellation policy, please contact us at pittalam.global@gmail.com.